Need a hand?

How do I book a spot?

Open the app, pick an upcoming game, and tap "Book my spot". You'll see the price, HST, and any credit applied before you confirm. Payment goes through Apple Pay or Google Pay.

Can I bring friends?

Yes. On the session screen, use the guest picker above the booking button to add up to five guests to your booking. You'll pay for their spots at the same price as your own, all in one go.

The game was full — what's a waitlist spot?

If a session is full you can join the waitlist at no charge — nothing is taken from you up front. If a spot opens up, whoever is first in line gets a notification and has 30 minutes to pay to claim it. Miss that window and the spot passes to the next person and you come off the waitlist, so keep notifications switched on.

Can I cancel my spot?

You can give up your spot whenever someone is on the waitlist to take it. This keeps games full instead of leaving gaps on the pitch when people drop out late.

Your spot isn't released the moment you ask, though. It's offered to the first person on the waitlist, and only changes hands once they've paid — until then you're still in the game. Once they pay, you're credited the full amount you paid, tax included. If nobody on the waitlist takes it, you keep your spot and we'll let you know.

What happens if a game is cancelled?

You're credited automatically for the full amount you paid, tax included — no need to chase a refund. That credit is applied to your next booking. If you'd rather have your money back instead of credit, email us.

I asked to reset my password but no email arrived

Check your junk or spam folder first — password reset emails often land there. Give it a minute or two before trying again. The link works only once and expires after an hour, so if you've already opened it or it's been sitting a while, request a fresh one from the app. Still nothing? Email us and we'll sort it out.

I'm not getting notifications

Check Profile → notification settings in the app, and make sure notifications are allowed for Run It in your phone's system settings. Push notifications only work on the installed mobile app, not the web version.

How do I delete my account?

Open the Profile tab and tap "Delete account" at the bottom. This permanently removes your profile, bookings, and waitlist spots straight away and can't be undone. See the account deletion page for exactly what is removed, what we have to keep for accounting, and how to request deletion if you've already uninstalled the app.