Delete your account
You can delete your Run It account and its data at any time. Use the app if you still have it installed, or email us if you don't.
Don't have the app any more?
Email us from the address on your account with the subject "Delete my account". We'll confirm and delete it within 30 days, usually much sooner. We may ask a question first to check the request really came from you.
runitpickupsoccer@gmail.comDeleting in the app
- Open Run It and sign in
- Go to the Profile tab
- Tap Delete account at the bottom
- Confirm
Deletion happens straight away and can't be undone.
What gets deleted
Everything tied to you personally is permanently removed:
- Your profile — name, email address, phone number and username
- Your bookings, past and upcoming
- Your waitlist entries
- Your team placements
- Your notifications
- Your messages with the organiser
- Your device push-notification tokens
- Your sign-in credentials
What we keep, and why
We keep a record of payments — the amount, the date and the payment reference — because we're required to retain financial records for tax and accounting. Your name is removed from these records, so they can no longer be linked back to you.
We never hold your card details at any point. Payments are processed directly by Stripe, and card numbers go straight to them without passing through our systems. Stripe keeps its own transaction records under its own retention policy.
Before you delete
Deleting your account forfeits any store credit you have left, and it can't be restored afterwards. If you're holding credit from a cancelled game, email us before deleting and we'll sort it out.
Deleting won't refund an upcoming booking. Give up your spot first if you want the credit back.